The common contact register
The state and local government must have access to correct contact information for you in order to be able to send you messages and documents electronically. This information is collected in a common national register for contact information and preferences regarding electronic communication.
The common contact register may contain
- your mobile telephone number and e-mail address
- information concerning your choice of digital mailbox
- your choice of language for electronic communication
- your preferences for electronic communication.
It is the Agency for Public Management and eGovernment (Difi) which is the data controller for the contact information in the common contact register.
The legal basis for registration of the data can be found in the Regulations concerning electronic communication with and within the public administration (eForvaltningsforskriften) sections 29 and 31.
About contact information
Your mobile number and your e-mail are your electronic notification addresses. When central or local government send you a decision or other letters containing important information, you will receive notification to the mobile number or to the e-mail you have registered in the contact register. It is just as important that the correct notification addresses are registered in the contact register as that the correct address of residence is registered in the National Population Register.
Your notification addresses may also be used by central and local government to send reminders, information, etc. For example, there may be reminders by SMS or e-mail of doctor's appointments, notification of the water supply being shut off or a message about when snow will be cleared in the street where you live so that you have the chance to move your car.
Update your contact information in only one place:
The mobile telephone numbers and e-mail addresses of citizens are collected in the common contact register.
The advantage of a common contact register is that you as a citizen do not need to provide this information to all the different government entities you are in contact with.
You update your contact information yourself and only need to do this in one place.
You can choose to register either your e-mail address or mobile telephone number, or both.
The common contact register is used when you log in with the ID portal to various public services, such as when completing a tax return in Altinn, or when the state and local government need to notify you electronically of decisions or other important information. It is only the state and local government that can use this register.
The contact register may contain your mobile phone number and e-mail address, information about which digital mailbox you have chosen, your choice of language for electronic communication and any preferences you have regarding electronic communication.
Remove contact information
If you want to be deleted from the online contact register, decisions and other important letters from state and local authorities will be sent to you on paper. Once your mobile number and e-mail address is deleted from the register, you will not be able to receive information or service alerts by SMS or e-mail.
There is a difference between deleting contact information and opt out of online communication. Opting out means that you get decisions and other important letters on paper, but you may still receive service messages by SMS or e-mail. This may be for example reminders of doctors appointments, notice of closure of water etc.
When you are deleted from the contact register, you can not use MinID to log in to public services online. You can still use the BankID, Buypass and Commfides to log in to public services. If you want to opt out of using BankID, Buypass or Commfides you must contact them directly.
To remove your contact information, please send this form to:
Direktoratet for Forvaltning og IKT
The Storting has amended legislation which means that central and local government will be transitioning to online communication with its citizens. As a citizen you can notify us that you would rather receive decisions and other letters containing information that is important to you in paper format. You do this by opting out.
Evereyone registeres as a user of Difi’s Common Digital Solutions , can request access to their personal information saved in these common digital solutions.
When requesting access, you will have to choose what solution you want to look into. See more information below.
Request must be send to Difi, using this form.
Direktoratet for Forvaltning og IKT
Postboks 1382 Vika
ID-porten is a common solution for log in to public digital services.
Through ID-porten public services will be accessable and safe.
Contact- and reservationregister
The Contact- and reservation Register is a common solution used by public services when addressing their users. The services will apply the register when sending information by sms or e-mail, and it will be noted if a person is reserved against digital communication with public sector.
eSigning is a common solution for electronic personal signing of documents from the public services.
The common contact register contains information about which language or language variant you wish to receive documents and messages from the state and municipality in.
Difi has obtained the language selections from the National Register administered by the Norwegian Tax Administration and moved the information to the common contact register If you have previously indicated a preference for a language or language variant on your tax return, this is the information that is now registered.
It is up to the public entity that sending you messages or documents to use the language selection information. It will therefore take time before everything that is sent to you arrives in your desired language or language variant.
If you have not made a language choice, the state or local government can choose which language or language variant they will use in their communication with you.
It is you, as a citizen who adds the contact information to the contact register or makes changes to it.